Privacy Policy
How Query Gem collects, uses and protects personal data on this website and in our services.
Draft for review
This policy is a working draft produced for the static build. Have it reviewed against your actual practices (and by a qualified adviser where appropriate) before publication.
Who we are
Query Gem Ltd, Manchester, United Kingdom, is the data controller for personal data collected through this website. Contact: hello@querygem.com.
What we collect and why
- Contact and consultation requests — name, company, email, phone (optional) and your message; used to respond to your enquiry. Lawful basis: legitimate interests.
- Newsletter — your email address; used to send one monthly email. Lawful basis: consent, withdrawable at any time via the unsubscribe link.
- Website analytics — if enabled, aggregate usage data to improve the site. See the Cookie Policy.
What we do not do
- We do not sell personal data.
- We do not use your data to train AI models, ours or anyone else’s.
- We do not send marketing you did not ask for.
Retention
Enquiry records are kept only as long as needed to handle the enquiry and any engagement that follows; newsletter data until you unsubscribe.
Your rights
Under UK GDPR you may request access, correction, deletion, restriction or portability of your data, and object to processing. Write to us and we will respond within one month. You may also complain to the ICO (ico.org.uk).
Processors and hosting
Data is hosted in UK/EU regions wherever possible. A current list of processors (hosting, email, forms, CRM) is available on request.